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Privacy Policy

General Data Protection Regulations - GDPR

New regulations for the storage and processing of personal data came into force on the 25 May 2018. All businesses must comply with the new regulations which cover the ways in which they acquire store and process personal data.

This Privacy Notice explains how we at Chellowdene Bed and Breakfast use any personal information we collect about you.

Information We Collect About You

When you make a booking with us we collect some or all of the following information:

For non-British nationals on reservation:

How Your Data Is Stored

All of the personal data you supply us, as part of the booking process, is stored securely on our accommodation management system accessed by our office computer. We also retain a paper copy of your reservation details.

Paper documents are stored securely and our office computer has appropriate levels of security. Neither paper documents nor our computer can be accessed by the public.

How We Use Your Data

We will use your email address to send you confirmation of the booking. After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form.

We use Freetobook and Booking.com for online bookings. Neither we nor either of our online booking services will share your data with any third party. The only exception would be in the event of a compulsory request for your data from the police or through the criminal justice system.

We do not send newsletters or any other form of email marketing.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please contact us at:

info@chellowdene.co.uk

Data Breach

Should we ever encounter a security breach of your personal information we will contact you as soon as possible. If it is deemed that the breach could cause you any serious disadvantage we will inform the Information Commissioner's Office (ICO) and will notify you of this action.

Cookies

Our website does not use cookies and we do not use any tracking software.

Wi-Fi Surveillance Cameras

We have three Wi-Fi cameras on the inside of the guest house. One camera covers the entrance porch. The other two cameras cover the hallway areas on the ground floor of the premises. None of the cameras are pointed at the guest bedrooms, doors or windows.

We only use these cameras for our security and for the security of our guests.

The data from the cameras is stored securely online and is only retained for 30 days. The only people who have access to this data are the guest house owners. The data can only be accessed via an app on our phones or by using our office computer. Both our office computer and our phones are password protected.